{You asked for it, Artisoft responds}

Last fall, Artisoft asked registered product end users and authorized
dealers how the company could better serve its customers.  One popular
request was for a newsletter that would address customer concerns and
keep end users up to date on new and improved products. Peer Energy
was born.

The research department is only a year old, but already Research
Coordinator Susan Zobl has produced important results. The research 
effort began at Artisoft's Tucson headquarters, where technical support
and sales people brainstormed over pizza with company executives to
pass on the thoughts they heard from customers on the telephones. The
next step was sending detailed questionnaires to dealers in the Artisoft
distribution network and to end users drawn at random from the
company's database of registered endusers.  Some of the research turned
up good news. Customer satisfaction with LANtastic's ease of installation,
ease of use and low pricing were as high as Artisoft President Jack Schoof
had dared hope. But the real value is in the suggestions for improvements
that both dealers and customers provided.  

End user requests for Ethernet support of twisted pair cable led to the new
Artisoft AE-3 Ethernet Adapter. Concerns about the wait for technical
support led to more telephone lines and more trained people to take the
calls.  

Requests for better support for Microsoft Windows helped shape the new
LANtastic NOS 4.0 and the LANtastic for Windows product. So if you have
something to tell Artisoft, please be careful of what you say.  

We're listening.